WD My Passport External Hard-drive Set Up Guide For Mac I'm using windows 10, if there are any solutions to solve wd my passport not showing up in windows 10, I surely want to know.' Apple Footer. With WD Discovery™ software, you can also work across both Mac and PC. If the WD Elements Not Showing Up On Mac computer or if your Mac computer is unable to recognize the drive, then the section below will help you in solving this issue. Possibly, your Mac doesn't recognize the WD hard drive because the WD software is not … Also not in disk utility. Restart the Mac and then try to connect My passport to the Mac. Connect the hard drive to another computer and then check it is responding or not. Also, check the cable of drive and USB port of the Mac. Connect the hard drive to the Mac properly.